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FAQs, quick fixes, and official info on every feature.
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General questions:
Find answers to the most common inquiries about our backup service, including how it works, supported platforms, security measures, and what makes our solution reliable for protecting your critical information.
Yes, our backup storage integrates easily with WordPress through any backup plugin, allowing you to back up all your data and restore it whenever needed.
Our backup storage can be integrated easily with any CMS including WordPress, Joomla, Magento, OpenCart and more!
Yes, our backup storage is fully compatible with any server environment, allowing you to safely back up all your server data and restore it when needed.
You can connect to your backup storage easily via FTP, FTPS, SFTP, SCP, Samba/CIFS, BorgBackup, Restic, Rclone, rsync via SSH, HTTPS, WebDAV.
Yes, our backup storage can be used as a network drive on your server or computer.
License usage:
Get details on how to use our backup service across multiple environments, plan options, renewal and upgrade policies, transfer restrictions, and compatibility with self-managed systems.
Reselling our backup storage is not permitted under our Terms and Conditions unless explicitly authorized as part of a specific agreement.
Yes, bundling our backup storage with another service is allowed and may be sold as part of that package.
That's correct, our backup storage can be attached as a network drive to any Windows computer, regardless of the license.
Support & updates:
Learn about the support and updates included with your backup service subscription such as response times, support channels, update frequency, and how to get help with technical issues or account management.
We offer 24/7 support via email and live chat, and we're always happy to help with any questions you may have!
That's correct, purchasing a backup plan ensures you're always using the latest hardware we deploy, so you're never stuck with outdated or unreliable equipment.
Yes, the traffic is truly unlimited, with certain fair use limitations. However, typical usage is unlikely to ever reach those limits.
If we detect traffic that exceeds our fair use policy, we’ll contact you to discuss it.
Our backup service has 99.9% uptime, so you can have peace of mind.
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