Who we are

At BackupRoot, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and storage services.

1. Information We Collect

We may collect the following types of personal information when you interact with our service:

  • Account Information: Name, email address, username, and billing details.
  • Usage Data: IP address, browser type, device information, and usage patterns.
  • Support Inquiries: Any personal information voluntarily provided when you contact us.

We do not access, review, or analyze the contents of your stored files unless required for maintenance, security, or legal purposes.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and manage billing
  • Communicate with you regarding your account or support requests
  • Improve our services through anonymized usage analytics
  • Detect, prevent, and address technical issues or misuse

3. Data Storage and Security

Your data is stored in secure facilities with encrypted connections. We and our infrastructure partners implement industry-standard security measures to protect against unauthorized access, disclosure, or destruction of your personal data.

Despite our efforts, no system is 100% secure. We encourage users to maintain their own backups of critical data.

4. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share limited information with trusted third parties for:

  • Payment processing
  • Customer support tools
  • Legal compliance (e.g., court orders, investigations)

These third parties are contractually obligated to safeguard your information.

5. Cookies and Tracking

Our website may use cookies or similar tracking technologies to enhance your experience, analyze traffic, and remember your preferences. You can modify your browser settings to control cookie behavior.

6. Data Retention

We retain your data only as long as your account is active or as necessary for legitimate business purposes (e.g., billing, compliance). After cancellation, your stored data will be deleted after 30 days.

7. Your Rights

You may have the right to:

  • Access or correct your personal data
  • Request deletion of your account and data
  • Object to or restrict processing
  • Request a copy of your stored personal information

To exercise these rights, please contact us at the email address below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes indicates acceptance of the updated policy.